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Refund Policy | Quadratum Hemp | Hemp-Based CBD Products

Refund Policy

Our products are tested by independent laboratories ensuring safety, viability, and overall quality. We strive to provide the best customer service and products to ensure a satisfying experience with our company.

During checkout, you will be given the complete terms of your purchase. Included in those terms is your understanding and acknowledgement related to the contents and ingredients of the products you have ordered. Your acceptance of the terms of purchase means you understand and agree to the refund policy.

Quadratum is committed to complete compliance with U.S. FDA regulations. These products have not been evaluated by the FDA, and we make no claims as to the benefits of any of our products. We encourage you to research and draw your own conclusions as to the health benefits that our products might provide.

Refunds or replacement shipments will be made under conditions:

Quadratum will allow the return any unopened products. Our refund will be for the amount that the customer paid for each/all product(s) at time of purchase. This means the customer will not be refunded for any shipping or processing charges incurred with purchase. Product(s) must be returned within 14 days of products arrival. It is also the customer’s responsibility to pay for return shipping and processing fees. Returns should include “Quadratum Return” and should be shipped to: Quadratum LLC, 2820 S Zuni Englewood, CO 80110

It is your clear understanding that we are selling our products as containing CBD (cannabidiol) from hemp oil. These products have not been evaluated by the FDA.

We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any extra benefits for products containing hemp-based CBD. If you decide to purchase our products, you are drawing your own conclusions and opinions as to any additional benefits or use these products may provide.


We take customer satisfaction very seriously. All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse.

Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping.

All claims for damaged product must be made with 72 hours of receipt.

Please contact us and provide detailed information for any product damaged during shipping within that time, including a picture if possible.

Product Defects

If the product arrives with defects, please contact us with details and we will provide a refund and/or ship a new product to you immediately.

Your acceptance of the terms of purchase means you agree to and understand the refund policy.